Repair Services
VANGUARD has a team of product experts and repair technicians ready to solve any issues. Contact the VANGUARD Customer Service Center at 1-800-875-3322.

 

Product Repair

Please refer to the warranty card included in the product packaging or check the warranty page here.

If your product is deemed defective and it is within the warranty period, please follow this procedure:

Package your product securely (preferably in original packaging) and include your name, street address (physical address only, no P.O. box), a daytime phone number, email address, a brief description of the issues and proof of purchase (copy of paper receipt).

Ship the package with pre-paid freight with tracking capabilities to:

VANGUARD USA, Inc.
Attn: Customer Service Center
9157 E. M-36
Whitmore Lake, MI 48189
1-800-875-3322

Upon receipt and evaluation of your unit, a customer service technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. We reserve the right to repair or replace your unit or decline to provide service.

If the product is under warranty, the unit will be assigned a repair assignment number. Your repaired unit, replacement unit or a similar product with equal value and function will be shipped to you via UPS.

If your unit is NOT covered under warranty, we will call you with a cost estimate for repair or replacement. At that time, you can accept or decline to move forward with our recommendation. By accepting the repair or replacement, you accept the stated charges and shipping cost. Payment can be made via MasterCard or VISA, check or money order. Your repaired unit, replacement unit or a similar product with equivalent value and function will be shipped to you via standard mail.

 

Note: This procedure is only applicable to products purchased in the United States.

If you purchased your VANGUARD product outside of the US, please contact the dealer you purchased the product from and present the warranty information enclosed in the product packaging. The dealer will provide directions to resolve your issue.